Showing loyalty can be a “slow burn” because your loyalty to others will often be discovered over time as acts pile up and earn you a reputation.
Everything DiSC® Productive Conflict Workplace conflict is one of the most stressful, uncomfortable, and inevitable experiences people face in the workplace. Conflict may be influenced by an organization’s culture, hierarchy, working styles, and everyday human relationships. While conflict is an … Read More
Everything DiSC® Sales A good customer experience is worth its weight in gold. A bad customer experience, on the other hand, won’t yield returning customers or positive recommendations. Today’s customer expects more than a sales gimmick or well-rehearsed pitch for … Read More
Magical Customer Service Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character and making sure the parks run smoothly, but the order in which those commitments … Read More
Communication for Connection Communication is the one skill we use every day, in every environment, and in every situation. Yet, we’ve all experienced the fallouts of bad communication or the lack of communication. In this session, we will identify and … Read More
Psychology of Change As leaders, you’ve likely developed skills at being proactive and reactive, but times of change call for leadership to be interactive. Changes in the workplace must be handled delicately, with added emphasis on intentional words and actions. … Read More
Personal Presentation & Networking Presentation and networking skills are essential to career success. We don’t network for the purpose of getting new business; we network in order to meet the needs of others. This makes networking work for everyone. Through … Read More
The 7 Habits of Highly Effective People® The 7 Habits of Highly Effective People continues to be a bestseller because it ignores trends and focuses on enduring tenets of fairness, integrity, honesty, and human dignity. These elements are at the heart … Read More
The 6 Critical Practices for Leading a Team™ Leaders at every level are the “Difference-Makers,” yet many leaders lack proper training on essential people skills. The 6 Critical Practices for Leading a Team™ is a special collection of practical resources … Read More
Leading at the Speed of Trust® A high-trust work environment is the foundation of a winning culture. When trust is pervasive in the workplace, employees feel supported and empowered. Engagement and retention improve, which leads to increased innovation, productivity, and … Read More