To Be Honest 3 of 3

A few years ago, I wrote a piece dedicated to the dangers of starting sentences with “to be honest,” and I still think it’s not the best choice. However, there’s a point I’d like to emphasize, because it’s buried at … Read More

Behavioral Accountability: More than Metrics

A few years ago in a post titled “Strong Team Members Hold Each Other Accountable,” I wrote that once people get in the habit of holding each other accountable without making it personal, teams hum with productivity and gossip is … Read More

Vote One to Five – Does it hold up?

~ Alan Seven years ago I shared the technique of conducting a “Vote One to Five” in situations where you’re short on time but need to check a team’s response to an idea, action item or new direction. You can … Read More

The Business Case For Moving at the Speed of Trust

We hope you’ve enjoyed this blog series on The Speed of Trust. We’ve spent a lot of time on this topic because we think it’s so important. By now, I hope it is obvious that low trust costs time and … Read More

Leaders Develop Trust Whether the Relationship is Good or Bad

The Second Wave: Relationship Trust Relationship status: Do not know the person When you are unsure about the state of your relationship with someone–whether you’re new to each other or know each other but, haven’t worked closely together–here’s how to … Read More

Leaders Restore Trust When Mistakes Are Made

The Second Wave: Relationship Trust When you have made a mistake, you can endanger trust. Sometimes, you’ve been betrayed. That’s tougher, and we’ll cover that below. But first, what do you do when you’ve screwed up? Demonstrating accountability and ownership … Read More

Leaders Make “Smart Trust” As Easy As Possible

The Second Wave: Relationship Trust A few months ago, we defined “Smart Trust.” Now that we’ve been through all the trust-building behaviors, let’s talk about how to use what you’ve learned to build smart trust with others. Start with yourself: … Read More

Credibility Gaps: Leaders Know the Waves of Trust

Picture the ripple effect of throwing a stone into a calm pond. The waves get larger and cover more surface as they expand. Think of trust-building in this way. Stephen M. R. Covey says, “As trust is manifest in each … Read More

Leaders Never Let Up On Engagement

Engagement matters. Gallup quantified this issue by studying employee engagement for 40-plus years. Some of their recent findings include: 34% of employees report active engagement in their jobs. 50% of employees report a lack of engagement in their jobs. 16% … Read More

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