Leaders Restore Trust When Mistakes Are Made

The Second Wave: Relationship Trust When you have made a mistake, you can endanger trust. Sometimes, you’ve been betrayed. That’s tougher, and we’ll cover that below. But first, what do you do when you’ve screwed up? Demonstrating accountability and ownership … Read more

Leaders Make “Smart Trust” As Easy As Possible

The Second Wave: Relationship Trust A few months ago, we defined “Smart Trust.” Now that we’ve been through all the trust-building behaviors, let’s talk about how to use what you’ve learned to build smart trust with others. Start with yourself: … Read more

Credibility Gaps: Leaders Know the Waves of Trust

Picture the ripple effect of throwing a stone into a calm pond. The waves get larger and cover more surface as they expand. Think of trust-building in this way. Stephen M. R. Covey says, “As trust is manifest in each … Read more

Leaders Never Let Up On Engagement

Engagement matters. Gallup quantified this issue by studying employee engagement for 40-plus years. Some of their recent findings include: 34% of employees report active engagement in their jobs. 50% of employees report a lack of engagement in their jobs. 16% … Read more

Leaders Talk About How We Do Things Around Here

Jim, the principal at my first teaching job, often said, “Most days, we have fun around here.” He said this to me at my job interview and followed it with “…and you can’t say that about most jobs.” I accepted … Read more

Leaders Know the World of Work is Changing (Part 3)

Like the many businesses right now, Group Dynamic is also changing. Yesterday, the current Group Dynamic staff met to talk about what the business will look like in 2022. Specifically, we discussed what we need to keep and what we … Read more

Leaders Know the World of Work is Changing (Part 2)

There is no shortage of information about how work is changing. Many sources support these two points: Employees have several options about where to work, and a lot aren’t happy where they are working now. Employers know these facts, and … Read more

Leaders Take Courageous Action to Address Bias (Unconscious Bias Series Part 3)

There are three steps to understanding and addressing Unconscious Bias: Identify Bias Cultivate Connection Choose Courage Two weeks ago, we started an exercise on the first step, identifying bias. Last week, we focused on cultivating additional connection. Today we will … Read more

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