27 Jul 2022

Leaders Build Trust by Getting Better

by | posted in: Communication, Modeling Behavior, Servant leadership, Stretching and Growing | 0

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read More

20 Jul 2022

Leaders Build Trust by Delivering Results

by | posted in: Communication, Modeling Behavior, Servant leadership, Stretching and Growing | 0

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. For the last several posts, we have been looking at character-based behaviors. This week we move on to the five competence-based behaviors–delivering results, getting better, … Read More

15 Jun 2022

Leaders Build Trust by Creating Transparency

by | posted in: Communication, Modeling Behavior, Servant leadership, Stretching and Growing | 0

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read More

16 Sep 2020

Leaders Never Stop Being Specific and Asking for What They Want

by | posted in: Communication, Organizational Improvement, Stretching and Growing | 0

This is one of the best articles I’ve read on this topic. You can tell it was written by someone with an advanced degree—there is some complexity in the language—but it is all in pursuit of precision, so I can … Read More

2 Sep 2020

The Danger of Focusing Only on Business Outcomes

by | posted in: Integrity, Organizational Improvement, Passion, Positivity, Stretching and Growing, Vision | 0

This article from a few months ago continues to hold my interest. Written pre-covid, the article makes this point: Asking, “What’s the ROI?” is dangerous if it’s your only consideration. Big data and the ease of collecting information can woo … Read More

11 Dec 2019

Some Additional Thoughts on One-on-Ones

by | posted in: Communication, Organizational Improvement, Positivity, Servant leadership | 1

In The Effective Manager, Mark Horstman shares data on the value on one-on-ones. In their research, which has been replicated multiple times, they found that results and retention improve by about 10% when managers implement weekly one-on-ones. Another finding is … Read More

4 Dec 2019

Things Successful Leaders Avoid Saying (Part 16)

by | posted in: Communication, Modeling Behavior, Organizational Improvement, Positivity | 0

I was re-reading the outstanding Flawless Consulting by Peter Block and appreciated how he outlined the issues underlying phrases like: “These people” OR “Those people” (followed by) “don’t understand” OR “need to understand.” WHAT THESE PEOPLE DON’T UNDERSTAND… So, what’s … Read More

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