Building Trust Through Language: Part 1

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This week, I’m introducing the topic of “building trust through language.” The words and mannerisms we use reveal a lot about our priorities and preferred communication styles. Depending on the “language” we naturally speak, it can either help us connect … Read More

Build Trust in 2024 by Delivering on Time

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A significant factor eroding trust is the failure to deliver, whether it’s products to customers or resources to colleagues, often due to overly optimistic promises. To rebuild and maintain trust, here’s a straightforward plan: 1. **Pause Overpromising:** If we can’t … Read More

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