I’m always surprised to find someone in leadership who hasn’t yet seen, heard, or read the work of Brené Brown. Rather than give you her bio or answer “Why do I need to know her work?,” I will let you … Read More
We exceed service expectations. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. I had an internal debate on this one. It … Read More
We obsessively over-communicate. Each of our values needs to make us distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. Let’s talk about one-word emails. A one-word email to avoid: “Thanks.” … Read More
We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask … Read More
“Yeah, I ran over my time limit for the meeting, but if Susan had been on time, we could have started the meeting on time.” “Oh, sorry about that. Rickie forgot to include her report. She had information I needed, … Read More
Bart’s team is stuck in a conflict cycle. It’s been weeks now, and a resolution hasn’t been reached. In fact, sides have been taken and the team is split in three different ways. Janice, Becky, and Rodney think that customer … Read More
What happens when you feel a conflict brewing? Does your heart speed up? Does your brow begin to sweat? Do your hands get clammy? Do you swallow more? These are all physical signs of stress, and they’re connected to your … Read More
We all know that honesty, transparency, and openness builds trust which thereby builds relationships. And in conflict situations, this is still true. For some, being open and honest about their ideas, thoughts, and opinions comes naturally. For others, it’s like … Read More
Have you ever been in conflict with someone who just lets it all hang out there? They have no filter and say everything and anything they’re thinking, regardless of how it comes off? My guess is your answer is yes. … Read More
One of our Group Dynamic values is to be easy to work with, and it’s one we take very seriously. We want you to be comfortable and not need to cater to us; it’s our job to cater to you. … Read More