Service Archives | Alan Feirer: Group Dynamic

Core Value: We Exceed Service Expectations

May 1, 2019 by Alan Feirer

We exceed service expectations. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. I had an internal debate on this one. It … Read More… Read More

Communication | Integrity

Productive Conflict: Offer Reassurance

January 16, 2019 by Alan Feirer

Let’s do a hypothetical. Your team is working on developing new software for one of your top clients. They have some complicated stuff going on, and they need a better way to track what’s coming through the warehouses, what’s exiting, … Read More… Read More

Communication | Servant leadership

Productive Conflict: Apologize

December 12, 2018 by Alan Feirer

Nothing shows humility, grace, and vulnerability like a sincere apology. Note: I’m not talking about a non-apology or a rushed “I’m sorry.” I’m taking about real, sincere apologies that build trust, extinguish guilt, and provide healing. Examples of non-apologies: I’m … Read More… Read More

Passion | Servant leadership

Insights for Leaders from Lee Cockerell

August 29, 2018 by Alan Feirer

The Leader Campus with Mel Wildermuth has done it again! Another great interview with a leadership expert (no, not me. This time.) I’ve been a huge fan of Lee Cockerell and his book, Creating Magic, for some time. In fact, … Read More… Read More

Integrity | Modeling Behavior

Leaders Champion Inclusion and Diversity

November 8, 2017 by Alan Feirer

Miriam de Dios offered up a challenge to all of us back at “90 Ideas in 90 Minutes” in September: Champion Inclusion That seems like a no-brainer—anyone who studies organizational effectiveness and community development knows that diversity and inclusion make … Read More… Read More

Communication | Servant leadership

Things Successful Leaders Avoid Saying (Part 10)

May 31, 2017 by Alan Feirer

Successful leaders avoid this phrase:

“I need you to…”

Although this is a common way for leaders to assign tasks, it is poor wording for these reasons:

It turns servant leadership upside down; leaders are supposed to meet the needs of others, not to seek to have their own needs met. … Read More

Communication | Integrity

Leadership is the Sum of Hundreds of Daily Interactions

January 18, 2017 by Alan Feirer

We love big stories about exciting, game-changing leadership moments. But when you’re asked about the best leader you ever worked with, you probably don’t respond with a story or example of their biggest project or resume-builder. Instead, you talk about the … Read More… Read More

Integrity | Servant leadership

Be Easy to Work With

August 10, 2016 by Alan Feirer

A couple years ago, I did a 4-post series on “Being Easy to Work With” which was based on DiSC styles. It’s time for a simple reminder of a serious key to success for anyone – leaders, or direct reports. Keep … Read More… Read More

Integrity | Stretching and Growing

Leaders Continually Learn From Those They Serve

February 24, 2016 by Alan Feirer

We’ve explored the idea of the Success Deception before; how our success can keep us from exploring growth opportunities. Well, there’s another danger related to that idea. It comes when we stop learning from those we serve. This happens when we … Read More… Read More

Integrity | Passion

Leaders Focus on Success, not Satisfaction.

February 10, 2016 by Alan Feirer

Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a … Read More… Read More