Leaders Restore Trust When Mistakes Are Made

The Second Wave: Relationship Trust When you have made a mistake, you can endanger trust. Sometimes, you’ve been betrayed. That’s tougher, and we’ll cover that below. But first, what do you do when you’ve screwed up? Demonstrating accountability and ownership … Read more

Leaders Make “Smart Trust” As Easy As Possible

The Second Wave: Relationship Trust A few months ago, we defined “Smart Trust.” Now that we’ve been through all the trust-building behaviors, let’s talk about how to use what you’ve learned to build smart trust with others. Start with yourself: … Read more

Leaders Build Trust by Practicing Accountability

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read more

Leaders Build Trust by Confronting Reality

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read more

Leaders Build Trust by Righting Wrongs

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Build Trust by Creating Transparency

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Build Trust by Demonstrating Respect

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Know Credibility is Driven by Behavior

For context, let’s review Covey’s Five Waves of Trust.1. Self trust2. Relationship trust3. Organizational trust4. Market trust5. Societal trust This post goes further in depth on the importance of the first wave. The first wave of trust: Self Trust Self … Read more

Leaders Invest in Trust

I’ve written a lot about the role of “vulnerability-based trust” in cohesive teams. Patrick Lencioni explored the concept of vulnerability-based trust as a critical foundation for teams. Read more about Lencioni’s model here, here, and here. Trust is multi-faceted. Although … Read more

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