Leaders Share Resources Instead of Hoarding Them

I once thought I was reassuring my employer’s one tech person when I told her, “I’m pretty savvy, so I installed my own printer driver updates. You can skip my computer.” To my surprise, she responded, “Okay this time, but … Read more

The Complexity of Change, Uncertainty, and Anxiety

Human beings don’t like uncertainty. Uncertainty brings with it a higher possibility of change, which humanity also doesn’t like. “The way it has always been” is a source of security and comfort; it quells our natural anxiety and makes life … Read more

The Best Leaders Persist

What do you get when you plant tulip bulbs? Tulips. What do you get you plant marigold seeds? Marigolds. What do you get when you plant nothing? Nothing. Right?Wrong. You get weeds. Right now, the weeds are coming in, and … Read more

Good Leaders Acknowledge Implicit Bias

Implicit bias is real. But when I see it in action, I feel paralyzed. Because I know I can overstep, with good intentions. When this overstepping happens, it pushes down other voices, rather than lifting them. In this scenario, I’m … Read more

Practice Leadership While in Traffic

When presenting the Four Levels of Maturity as a way to adopt an others-focused mindset, I often joke that traffic is a great place to observe these levels in self and others. Maybe, though, it’s time to take it from … Read more

Core Value: We are Accountable, Responsive, and Timely

We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask … Read more

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