What comes to mind when you hear the word insecurity? Do you cringe at the word itself, because talking about insecurity is such a taboo topic? Is there a certain individual who you’d describe as being insecure? Do you view … Read More
I’m always surprised to find someone in leadership who hasn’t yet seen, heard, or read the work of Brené Brown. Rather than give you her bio or answer “Why do I need to know her work?,” I will let you … Read More
I’d like to share what DeAnne and I learned at MindLab 2019. We went to Denver a couple of weeks ago to the MindLab conference put on by Wiley. We are Wiley partners, both with Everything DiSC® and The Five … Read More
We are committed to continuous improvement. Each of our values needs to make us somehow distinctive, and it needs to include behaviors that we use internally, as well as with clients and partners. This value is so important to us, … Read More
We execute work of the highest quality. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. This is a tough one to … Read More
We exceed service expectations. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. I had an internal debate on this one. It … Read More
We obsessively over-communicate. Each of our values needs to make us distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. Let’s talk about one-word emails. A one-word email to avoid: “Thanks.” … Read More
We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask … Read More
This week we begin a new, seven-part series on core values. In previous blog posts, I’ve written about the importance of core values to guide work internally and externally, but over the past nine years, I’ve held back on sharing … Read More
“Yeah, I ran over my time limit for the meeting, but if Susan had been on time, we could have started the meeting on time.” “Oh, sorry about that. Rickie forgot to include her report. She had information I needed, … Read More