Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a … Read More
Some leaders are afraid to directly address self-centered behaviors. Examples include messes, parking in the wrong spot, and abusing the printer or copier. What happens then, is the leader (attempting to solve an obvious problem) sends out an all-purpose missive, … Read More
About 80 times per year, Group Dynamic workshop participants will make a “selfish behaviors” list, so we have something to refer to as we work toward better ways of maintaining high standards through effective, relationship-based leadership. Most common concerns include … Read More
Communication. Always a concern. Two areas that get the best of us are: Speed of response Method of communication One team I worked with recently was typical: There was a broad range of expected response times. When we surveyed the … Read More
Please give frequent feedback to the people you lead. This is your responsibility. But please avoid giving feedback to the people who lead you, unless they purposefully request it. It’s not your role. Also, avoid giving feedback to your peers, … Read More
Want the perfect New Year resolution? One that will advance your career, generate loyalty, and make the world a better place? Resolve to do these two things: Deliver everything you promise, and that you are expected to deliver, on time. … Read More
There are two activities I go to for team GTKEO (get to know each other). The Meeting Introductions Tool is one I learned from Manager Tools, and works quite well for lighter events. My newest, and favorite, go-to is Patrick … Read More
Let’s make this easy. If your religious or political convictions are strong, AND you believe that you are called to use your leadership position to do everything in your power to bring your team members around to your point of … Read More
I was sitting at my desk, staring into space, thinking about my work. Thinking about current work, but also daydreaming about the future and reminiscing about the past. I was daydreaming. And, I got caught. My boss walked in, so … Read More
Everyone is busy, right? “Busy” is a common notion – so common that saying “We’re keeping busy” is similar to “The sky is still blue.” It’s like it goes without saying. Oh, but it’s still quite loaded. Depending on the context, … Read More