Insecurity is Normal?
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  In April of 2011, I was caught off-guard by a silly combination of factors: I finally

What if someone doesn’t accept an apology?
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A couple weeks ago, I shared the Quantum Apology Formula. Two days ago, someone asked “Yeah, but what if

Effective Leaders Say it All…
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A true staff meeting story: Tyler turned to Tykeshia and said “I never

Leaders Know that All Solutions are a Temporary Resting Place
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Jill was a jerk of a boss. Her people didn’t like her, mostly because she was bossy, passive-aggressive, and a bad communicator. This all added up to a low-trust, high-tension situation. Jill got good advice:  Be

Things Successful Leaders Avoid Saying (Part 6)
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Leaders avoid saying things that shut down discussion and communication; some of these are obviously intended to do this, so using them can damage your credibility also. Here are some examples: “…Enough said.” or the colloquial “‘nuf said.” “Last time … Read More

Leaders say sorry, and mean it: The Quantum Apology Model
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Dear friend, fellow educator, and previous guest blogger Matt Pries likes to share the following model, with is derived from the Quantum Learning school of thought:

The coolest thing I’ve heard lately… (and why leaders should hear it, too)
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I’m not going to let my worst experience with someone define my relationship with them. Isn’t that great? Sometimes we have a bad experience with someone and think “whoa, now their true colors are finally coming out!” — and that … Read More

Leaders let people grieve in their own way
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Everyone works through grief and the aftermath of trauma in their own way.  Some of us have had success navigating stages of grief, and others have dealt with tragedy in their own, unclassifiable way. It feels safe to say that … Read More

Leaders stay sensitive this time of year
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This is a “rerun” from last year; some events of the last month have convinced me to share it anew: We’re just a couple weeks from the Winter Solstice, the shortest darkest day of the year. A contrast to the … Read More

Effective leaders change the pace
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I had a college professor who told us to “do everything 10% faster.” This professor had lots of energy, and got lots done. And, the students who followed this advice seemed to work harder, have more energy, and be happier. … Read More

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