2 Feb 2011

Why “Tabatha” smokes “Boss”…

by | posted in: Leadership problems, Organizational Improvement | 8

Sometimes it’s skill, sometimes marketing, sometimes bad staff, but usually it’s the management. That’s part of the awesomeness of the show; that look on the leader’s face when they realize this:

“Hey, I really wanted this person to come in and fix the place and the staff, but they’re saying I’m the problem. Oh no!”

If you’re a fan of Undercover Boss, try Tabatha’s Salon Takeover. It rocks. And it’s full of real stuff for leaders.

11 Jan 2011

Beware acting while stressed…

by | posted in: Communication, Leadership problems | 4

Something we talk about in Group Dynamic workshops is this: 80% of decisions are made based on emotion, not ration. Also, we tend to act less mature when stressed. The lessons? There are many.

One is this; when stressed, see if you can delay acting, or speaking, or addressing a situation until the stress passes. This will increase the likelihood of a better decision, and (more importantly) better interactions and relationships. Be nice.

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