Leaders Know the Role of Context and Memory

Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have … Read More

Embracing the Better Normal

“Normal” is such a relative term which encompasses a broad spectrum. Since the start of this pandemic, the phrase “new normal” has been used everywhere for just about every situation. The idea is that the pre-pandemic world was “normal,” and … Read More

Leaders Build Relationships by Avoiding Defensiveness

No one is immune to defensiveness. When we feel attacked, our first inclination is to self-protect. This comes in various forms—denial, deflection, excuses, projection. But defensiveness rarely works and ends up hurting our relationships. The third Horseman: Defensiveness Dr. John … Read More

Leaders Build Relationships by Avoiding Contempt

Perhaps it goes without saying, but it is important to note here: positive behaviors build relationships and negative behaviors destroy relationships. We’ve discussed in this blog the 3:1 feedback ratio. This ratio says for every piece of negative feedback you … Read More

Leaders Build Relationships by Avoiding Criticism

Building and maintaining positive relationships take work and intentionality. Needless to say, relationships are easier in the absence of strong emotion and conflict. But when conflict leads to strong emotions, we have a prime opportunity to build trust and strengthen … Read More

The Danger of Focusing Only on Business Outcomes

This article from a few months ago continues to hold my interest. Written pre-covid, the article makes this point: Asking, “What’s the ROI?” is dangerous if it’s your only consideration. Big data and the ease of collecting information can woo … Read More

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