At a recent HR conference, I heard former Disney Institute trainer Sherri Merbach share ideas on the value of replacing exit interviews with stay interviews. Merbach made the case that exit interviews are too late and employees aren’t honest during … Read More
Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have … Read More
I think I can speak for the majority of people when I say 2020 is not a year anyone wants to repeat. The toll this year has brought to individuals, families, businesses, communities, and countries has been heavy on several … Read More
“Normal” is such a relative term which encompasses a broad spectrum. Since the start of this pandemic, the phrase “new normal” has been used everywhere for just about every situation. The idea is that the pre-pandemic world was “normal,” and … Read More
In a recent session, participants were defining moments that changed their own leadership trajectories, and it evolved into a discussion about learning the difference between “direct” and “blunt.” It occurred to us that leaders can sometimes find bluntness and directness … Read More
We’ve all been in a situation where we’ve wanted to merge into an adjacent lane on the interstate. We do our due diligence by checking our mirrors and being aware of our surroundings. When we see the coast is clear, … Read More
Have you ever been in a conflict situation where you feel your heart rate increase, sweat lines your brow, and your whole body wants to go into fight or flight mode? Yeah, we all have. Dr. Gottman refers to this … Read More
No one is immune to defensiveness. When we feel attacked, our first inclination is to self-protect. This comes in various forms—denial, deflection, excuses, projection. But defensiveness rarely works and ends up hurting our relationships. The third Horseman: Defensiveness Dr. John … Read More
Perhaps it goes without saying, but it is important to note here: positive behaviors build relationships and negative behaviors destroy relationships. We’ve discussed in this blog the 3:1 feedback ratio. This ratio says for every piece of negative feedback you … Read More
Building and maintaining positive relationships take work and intentionality. Needless to say, relationships are easier in the absence of strong emotion and conflict. But when conflict leads to strong emotions, we have a prime opportunity to build trust and strengthen … Read More