Leaders Make “Smart Trust” As Easy As Possible

The Second Wave: Relationship Trust A few months ago, we defined “Smart Trust.” Now that we’ve been through all the trust-building behaviors, let’s talk about how to use what you’ve learned to build smart trust with others. Start with yourself: … Read More

Leaders Build Trust by Extending Trust

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We have been exploring these behaviors each week, and in this post, we will look at the final trust-building behavior – number thirteen of thirteen. … Read More

Leaders Build Trust by Keeping Commitments

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read More

Leaders Build Trust by Listening First

Relationship Trust Building trust requires deliberate behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. A counterfeit behavior is one that looks like … Read More

Leaders Build Trust by Practicing Accountability

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read More

Leaders Build Trust by Clarifying Expectations

Disclose and reveal your expectations. Be specific. Validate your expectations by explaining the “why” behind them. Renegotiate if expectations are not getting met. Don’t violate your own or the organization’s expectations. Additionally, never assume the expectations are clear or have … Read More

Leaders Build Trust by Confronting Reality

Confront issues, including the “elephants in the room,” head on. Acknowledge the unsaid. Address tough stuff directly. Deal with minor issues before they become big problems. Lead courageously in conversations. Take on the reality, not the person. Stop avoiding the … Read More

Leaders Build Trust by Getting Better

Commit to continuous improvement. Increase your capacity by being a constant learner. Seek feedback both formally and informally, and act on it. Thank people for feedback and never consider yourself above feedback. Know your current knowledge and skills will be … Read More

Leaders Build Trust by Delivering Results

Establish a productive track record. Get prioritized work done. Make things happen; consider whether what you’re doing is more “activity” than “results.” Accomplish the tasks expected of you. Be on time and within budget. Don’t overpromise and underdeliver. Additionally, don’t … Read More

1 2 3 4 5 6 7 62