My mission: Make the world a better place, and choose a line of work that makes that happen. I do what I do for a living because when people have a better day at work, there is a positive ripple … Read More
In the wake of this worldwide crisis, our first priority is taking care of our people. We’re hearing a lot of encouraging stories about organizations ensuring their internal people and the general public they care for their people during this … Read More
Dear friend- Our inboxes are full of messages from those with whom we do business, so I’ll keep this short and thank you for reading. Because we have always worked to provide guidance, I hope our approach might give you … Read More
I did some impromptu soul-searching recently when Drew McLellan posted this prompt on social media: “I got a note…from a 17-year-old entrepreneur from Scotland, asking me what I wish 17-year-old entrepreneur me had known. “I am certainly going to offer … Read More
A client, Ajit, turned me on to a great resource for understanding logical fallacies. I had been talking about biases and fallacies recently, an area that has interested me ever since my friend Nick loaned me the most accessible book … Read More
Curtis H. sent me a question via Linked-In: “As a previous leader in my fraternal organization at University, I found staying positive and bottling complaints overwhelming at times. If leaders shouldn’t show insecurity or vent around their followers, then is … Read More
I recently read an article by Scott Warrick containing a practical model for looking at trust development. It’s helpful, and I’m highlighting the coolest point. “Seek out points of disagreement with people, then make the disagreement safe.” I’ve written about … Read More
In Westernized societies, we have quite the bias toward extraversion, and this can hurt organizations. My assistant (an introvert) and I (an extravert) recently had a conversation about extraversion bias we thought we’d share with you. Extraversion and Leadership DeAnne: … Read More
You’ve read a lot on this blog about feedback and how to give it. I’ve often reiterated how the old “compliment sandwich” is tired, transparent, and holds the possibility of backfiring. First, let’s review what a compliment sandwich is and … Read More
My sixteen-year-old daughter made an observation during a trip to Disney World that may be helpful to you. She believes the phrase “you too” is a frequent automatic response to parting words from service people. Some phrases, however, don’t work … Read More