Group Dynamic: Navigating COVID-19 by Taking Care of Our Clients

My mission:

Make the world a better place, and choose a line of work that makes that happen. I do what I do for a living because when people have a better day at work, there is a positive ripple effect on the lives around them. And, when business is more productive, that’s good for the collective human race as well.

Group Dynamic’s mission:

Develop leaders who motivate and teams who love working together.

Our clients—you—want to be successful, motivating, and productive. DeAnne and I will continue to stand with you during this time, as it presents challenges to us all. Here are some of our steps:

I am still comfortable with in-person training.

I will keep my distance, stay hygienic, and trust you’ll do the same. With the exception of a conference in mid-May, none of our upcoming engagements involve groups larger than 32. At this point, I’m not afraid to drive or fly anywhere, and would love any opportunity to support the travel industry by flying or staying in a hotel.

At the same time, many of you are taking great precautions. Some clients are completely shuttering facilities for deep cleaning. We can still go on in those circumstances.

I am equipped to take all of my sessions virtual.

In the past few months, I’ve built that capacity out in several ways:

  • We have capacity, through Zoom, for meetings and webinars of up to 100 individuals.
  • We have boosted our internet service level to 1 Gigabit to ensure smoothness on our end.
  • I have a professional microphone sou the sound quality doesn’t get distracting over the course of several hours.
  • I’ve done some practice runs with the technology as well—thank you especially to those of you who put up with my “virtual background” experiments. That was short-lived. Instead…
  • I’ve remodeled my space to increase blank wall area and improve lighting. By the end of this week, we’ll complete the re-painting project to make the space even better.
We will reduce our fee if we take your session virtual.

The exact amount depends on the session length and content, but it will be real money. We want to support your safety-related decisions, make it easy for you to choose the remote option, and share the inevitable budget crunch you may be facing.

A final word on remote training: While we’re spending a lot of time, money, and energy making it work for you, I hope it’s not going to become a default method. Nothing replaces human contact, and I predict that we are going to crave in-person contact in a few weeks or months, and I look forward to returning to that.

I’m opening up my Zoom room for coffee and lunch.

Most days over the next few weeks, I’m going to open my Zoom to anyone who wants to join me for coffee at 9:30 am and for a lunch chat at 12:30 pm. Those times are Central, though I don’t know how long I’ll keep it open. Here is the link:  https://zoom.us/j/5154681969

We’re working on a couple new offerings to help you.

I’ll have more information about this on Friday, but know we are looking at ways to adapt to the current situation and help your teams and leaders do so as well.

Be good to yourself and each other,

Alan

This week, we’re sharing Group Dynamic’s priorities in this tricky time:

Our Selves. 

Our Clients.

Our World. – more Wednesday 

Our Business. – more Friday

Those are our four commitments, in that order. We encourage you to do the same. Take care of your selves, the people you serve, the world you live in, and your business.

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