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Customer Service

12 Jan 2022

Leaders Create a Space Where Leadership is Commonplace

by Alan Feirer | posted in: Communication, Modeling Behavior, Servant leadership | 0

I got really annoyed at a hotel front desk clerk once. It was my first time at the hotel, too. One of the hotel staff originally said we (my extended family and I) would have adjoining rooms, but when we … Read More

Communication, culture, Customer Service, Leadership, modeling behavior, servant leadership, things leaders do
29 Jan 2020

An Easy Customer Service Change

by Alan Feirer | posted in: Communication, Positivity | 0

My sixteen-year-old daughter made an observation during a trip to Disney World that may be helpful to you. She believes the phrase “you too” is a frequent automatic response to parting words from service people. Some phrases, however, don’t work … Read More

Communication, Customer Service, Leadership, positivity
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