Sometimes when leaders are urged to be more “clear” and “direct” with people, they make a clumsy attempt to do so, and end up accidentally being “brutal”. Brutality leads to shame, and diminished engagement. Directness leads to clarity, and improved relationships … Read More
Aren’t excuses so predictable? You almost hold back from asking “Hey, Bill, have you got your TPS report ready?” because you know you’ll hear “I would, but I’m still waiting for Hillary to get the cover page ready.” If you know you’re going to … Read More
One of the toughest calls that a positive, needs-meeting leader must confront is when and how to give a second chance when someone goofs something up. And I choose that phrase “goof something up” deliberately; there are no second chances … Read More
A very common transgression that starts small, then grows when not addressed, is lateness. Whether it’s late delivering on a deadline, or late to meetings, it needs to be addressed early and directly. How? Let’s start by addressing meeting lateness. … Read More
Leaders can get caught up in visionary strategic planning and lots of new initiatives. The result can be lots of overwhelming action plans or distractions from continuing “what works.” Sometimes, instead of an all-out SWOT, a simple “Start, Stop, Continue” … Read More
Have you ever been part of a strategic planning initiative that resulted in a long document, with a 3-year timeline, and several action plans? Many times, these action plans and initiatives involve projects that go above and beyond the day-to-day … Read More
If people are mostly doing what they’re supposed to be doing, but only hear criticism, they will have the mistaken belief that they are doing a poor job. In an environment like this, morale, performance, and relationships suffer. If people … Read More
We all need a starting point for discussions about vision, direction, prioritization, and hiring. That’s precisely why leaders love rubrics. Simple rubrics are easy to implement, and help make things clear. Consider using a scale of 1 to 3, or 1 … Read More
There’s a funny episode from The Office in which Michael thinks that if he makes his office more like Google, then people will be happy and work harder. He goes all out, installs a Nerf hoop, gets a beanbag chair, … Read More
You don’t have to look too far to find information on how to write SMART goals. But sometimes, that 5-step rubric can intimidate, or push us in the wrong direction. Another great way to write effective goals is to ensure … Read More