How are your communication habits? Would others agree with your assessment? Do they change during times of stress?
Change and stress complicate situations and relationships.
It’s when we need more communication with each other, but what generally happens is just the opposite.
Communication, transparency, empathy, and authenticity build relationships, and good relationships are good for business and teamwork.
The first rule of great communication is to listen.
Not listening to reply, but listening to understand. Outward signs of active listening include:
- Visual affirmation
- Physical affirmation
- Verbal affirmation
Another good practice is to ask more questions about “why.”
These aren’t yes and no questions. They’re questions that get to the heart of the matter. They ask why something is being done, how it will be done, who is implementing it, what the time frame is, and who will be affected by it. These types of questions dig deeper and open up room for the relationship power elements—communication, transparency, empathy, and authenticity.
Communicate clearly and often. Be transparent by being open. Practice empathy with others. Authenticity builds trust. Together, they build relationships.
And finally, never forget to…
Thanks for reading,
This is the ninth post in an 11-part series discussing what leaders can do to effectively navigate through times of change. Follow along as we explore the Kubler-Ross Change Curve, differences in DiSC personalities, and the roles of symbolism during change.
Post 1: Leaders Help Others Navigate Change
Post 2: Leaders Recognize Denial & Frustration in Others
Post 3: Leaders Recognize the Moment of Resignation in Others
Post 4: Leaders Encourage Through the Final Stages
Post 5: A Real Life Change Curve Example
Post 6: Leaders Stay Above the Line
Post 7: Leaders Accept Personality Differences During Change
Post 8: Leaders Avoid Withholding During Times of Change