We have a habit of withholding in times of stress and change.
But what we need to do is get back to the basics of communication and embrace the power of SMaC.
How do you do this?
- Speak up, out, and in ways that work
- Support each other
- Beware of “survivor’s guilt.”
- Over-communicate so that no one is guessing
- Be clear and specific
- Practice empathy
- Avoid defensiveness
- Consider weekly one-on-ones with your staff.
- Make time for productive coaching
- Give both positive and critical feedback. Both are helpful and necessary.
The basics are our foundation of relationship building, and we never have them perfected. In fact, the moment we think we do is the same moment when we begin to lack in those areas.
Go back to the basics and go back often.
Because without a foundation, a building crumbles to the ground.
This is the eighth post in an 11-part series discussing what leaders can do to effectively navigate through times of change. Follow along as we explore the Kubler-Ross Change Curve, differences in DiSC personalities, and the roles of symbolism during change.
Post 1: Leaders Help Others Navigate Change
Post 2: Leaders Recognize Denial & Frustration in Others
Post 3: Leaders Recognize the Moment of Resignation in Others
Post 4: Leaders Encourage Through the Final Stages
Post 5: A Real Life Change Curve Example
Post 6: Leaders Stay Above the Line
Post 7: Leaders Accept Personality Differences During Change