If you are a parent, you can relate to this situation well: You see your child do something small, but great, like voluntarily cleaning their room, or showing empathy to someone else in the family. You feel pride, and warmth, … Read More
Remember that two-word definition of leadership – “Meet Needs” ? You can really put that into action by staying conscious of things that you can deliver to the people who report to you. Your team is so used to deliverables … Read More
The marketing value of client or customer testimonials is clear, but let’s talk about other reasons to gather and share them: They help you spread your passion. They help you keep the members of your team fired up. They keep you … Read More
Know you need to evaluate an event/campaign/project/quarter, but don’t have time? This quick, simple tool will be a major asset to you and your team for future project improvement.
One word – “inappropriate” Last week, at the Iowa Employment Conference I heard employment law expert, Michael Reck, point out that the word “inappropriate” has no place in employee handbooks. He went on to say this is because courts have … Read More
While it’s true that leaders need to show positivity, remain optimistic, and give positive feedback, there is a point at which it can be “too much.” In fact, showing empathy can be more important than positivity. If someone is very … Read More
A while back, I wrote a post describing the idea T=r+d: Trust equals reliability (meeting expectations) plus delight (exceeding expectations). How about a story describing precisely the opposite? I actually wrote this post about a restaurant experience my family and … Read More
Feedback from leaders drives engagement and performance, yet workers report that feedback is lacking. Leaders even know this truth, but still avoid giving feedback. Last week we explored five common reasons leaders can be uncomfortable giving feedback, with reasons to do it … Read More
Feedback from leaders drives engagement and performance, yet many workers report that feedback is lacking. Leaders even know this truth, but still avoid giving feedback. Here are five common reasons leaders may be uncomfortable giving feedback, and reasons to do it … Read More
Transparency builds trust. Too many leaders have a habit of holding back information, which can look like information-hoarding, or secret-keeping. Those behaviors hurt trust. But, leaders also know when to stop; leaders will avoid the temptation to share TOO much … Read More