Last week, I introduced you to Chris McQueen, current Head of Community—Created Content for ServiceNow, former Google employee. This week, I want to share something else from McQueen that I think you’ll find helpful. Any time you cite a problem, … Read More
I’ve written before about insights from Fred Kofman’s The Meaning Revolution, and I will keep doing so from time to time. It’s full of gold. But one page, one paragraph specifically, made me kinda mad. From page 50: “Study after … Read More
It can be helpful for leaders to use feedback from their teams in order to become more effective. Getting feedback from your team, however, comes with obstacles. One such obstacle is that people are often reluctant to be totally honest … Read More
Recently, I worked with a CEO and his immediate team in a very fast environment. We spent time processing thoughts and feelings the whole enterprise was experiencing during current major changes. This is a relatively small business, and the group … Read More
Engagement is the holy grail of productivity. We read articles and books and blog posts about the value of engaged employees and how much more productive they are. We hang on those Gallup statistics: 34% of employees are engaged in … Read More
A member of a client team gave me a book as a gift. The book is The Meaning Revolution by Fred Kofman. It’s very good, and I’m likely to write more about its insights in the months to come, but … Read More
If you’ve been following for a while, you’ll notice that this blog is loaded with lists. That’s because hard-working people respond well to quick and actionable ideas and tools. Something else that you may have noticed is that I’m usually … Read More
I really appreciate—and have totally used—Brené Brown’s tools. You can find downloadables on her website. Brené Brown recommends the following phrases to push vulnerable and trusting conversations forward: “The story I make up…” Often, we have an experience and don’t … Read More
We often use the words shame and guilt interchangeably, but this causes problems. If we avoid tough conversations in order to save someone from shame, what we actually might be doing is avoiding important information that simply makes someone feel … Read More
I wrote a post back in 2015 that talked about leaders not saying “busy.” The word itself is so commonplace in our every day lives that we say it without thinking about it or considering its meaning. But the word … Read More