A significant factor eroding trust is the failure to deliver, whether it’s products to customers or resources to colleagues, often due to overly optimistic promises.
To rebuild and maintain trust, here’s a straightforward plan:
1. **Pause Overpromising:** If we can’t guarantee delivery, it’s better not to promise. Let’s set realistic expectations from the start. For instance, instead of the usual week and a half, we might need a month due to current constraints. Honesty prevents disappointment and maintains trust.
2. **Own Past Mistakes:** If we’ve fallen short in the past, it’s crucial to acknowledge it openly. A sincere apology, recognizing specific instances where we failed to deliver, goes a long way. It’s not just about saying sorry; it’s about committing to change and setting achievable goals.
3. **Create a Safe Space for Realistic Goals:** Encourage an environment where it’s okay to set and accept realistic timelines. This prevents the cycle of overpromising and underdelivering, aligning everyone’s expectations and fostering a culture of trust and reliability.
Remember, nearly half of leaders doubt their superiors’ follow-through. Let’s be the change. By ensuring our commitments are practical and transparent, we can strengthen trust within our team and beyond.
I believe in our ability to embrace these changes and foster a more trustworthy environment. Looking forward to our continued journey towards building a culture of trust and integrity by building leaders who motivate and teams who love working together.
Thanks for reading,
Alan Feirer
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