Leaders Don’t Badger People

When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: “If you were paying attention, you’d know.” “As I said twelve minutes ago…” “I just told you that.” “It’s in the syllabus. Did you … Read more

Leaders Support Learning and Development Work

We’ve all been there—a training session, a professional development day, or leadership workshop we enjoyed but never applied the concepts. Maybe it was good information, delivered decently, with acceptable materials. Yet something kept us from applying it. Perhaps we blame … Read more

Leaders Push Buy-In Gently

Following a recent training session, a manager expressed their frustration about not getting buy-in from a team member. “Almost everyone on my team puts this into practice, except for a few. What am I supposed to do when someone doesn’t … Read more

Leaders Build Strong Systems

I love systems. My bookshelf contains several books which show the importance of processes such as The E-Myth Revisited, Traction, and Good to Great. More recent reads, Atomic Habits, Yes to the Mess, and Inner Game of Work also stress the significance of systems. These books illustrate … Read more

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