A Practical Tip for Leaders Building Relationships

I recently read an article by Scott Warrick containing a practical model for looking at trust development. It’s helpful, and I’m highlighting the coolest point. “Seek out points of disagreement with people, then make the disagreement safe.” I’ve written about … Read More

Leaders Are Mindful of Their Extraversion Bias

In Westernized societies, we have quite the bias toward extraversion, and this can hurt organizations. My assistant (an introvert) and I (an extravert) recently had a conversation about extraversion bias we thought we’d share with you. Extraversion and Leadership DeAnne: … Read More

Practice Leadership While in Traffic

When presenting the Four Levels of Maturity as a way to adopt an others-focused mindset, I often joke that traffic is a great place to observe these levels in self and others. Maybe, though, it’s time to take it from … Read More

Things Leaders Say: “How Might We…”

Last week, I introduced you to Chris McQueen, current Head of Community—Created Content for ServiceNow, former Google employee. This week, I want to share something else from McQueen that I think you’ll find helpful. Any time you cite a problem, … Read More

Practical Tips for Leaders to Start Hard Conversations

I really appreciate—and have totally used—Brené Brown’s tools. You can find downloadables on her website. Brené Brown recommends the following phrases to push vulnerable and trusting conversations forward: “The story I make up…” Often, we have an experience and don’t … Read More

Leaders Know the Difference Between Shame and Guilt

We often use the words shame and guilt interchangeably, but this causes problems. If we avoid tough conversations in order to save someone from shame, what we actually might be doing is avoiding important information that simply makes someone feel … Read More

Leaders Avoid Rewarding the Exhaustion of Productivity

I wrote a post back in 2015 that talked about leaders not saying “busy.” The word itself is so commonplace in our every day lives that we say it without thinking about it or considering its meaning. But the word … Read More

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