…and it was perfectly appropriate. Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character, and making sure the parks run smoothly, but the order in which … Read More
A: When the relationship is strong enough, AND, according to coach John Robinson: “Never criticize until the person is convinced of your unconditional confidence in their abilities.” When I think of the people in my life that I willingly take … Read More
So, you’ve read your leader as an “I!” And, you want them to read this post! Of course you do!!! But – things go better when we work to adapt ourselves, rather than trying to force others to change! In fact, our adaptation can inspire … Read More
So, you’ve read your leader as a “C.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire … Read More
From yesterday, an email exchange that took a bit too long: Them: Dear Group Traveler, Thank you for booking your Group with Southwest Airlines. The attached Travel Agreement contains your itinerary, instructions on how to complete your Group reservation, and … Read More
So, you’ve read your leader as an “S.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire … Read More