If we are effective, we are probably quite busy. Many of us have tried different ways to stay organized, including electronic gadgets, pen and paper planners, whiteboards, etc. I’d like to share two ways that have worked for me. I’m … Read More
When I read the (rightly) popular Good to Great, I found myself agreeing with nearly everything in principle, but thought that some concepts were a little too idealistic for a small- to mid-sized organization. Massive businesses, like his examples, have … Read More
One problem with email is that it is efficient for the writer, but usually ineffective for the reader. One way to minimize this mismatch is to
If you are a leader, it is your job to keep your people motivated, and stave off any demoralization. But what if YOU lose your mojo due to some cranky folks in your organization? It’s so easy to be derailed … Read More
“Hey, Tom, if you could get some of those account reviews done by Thursday, that’d be great.” Sometimes to sound “nice”, we make requests like the one above. It’s casual (good), general (bad), with a deadline (good), but without a … Read More
Everyone has moments, or even periods, of insecurity. Situation One: Once, about 15 years ago, I was struggling to
This is the final installment of my summer “Top Five + One” series of blog “greatest hits.” Most people who read this blog do so for thoughts on effective leadership. There are some, however, who check it out in order … Read More
These are my least-read posts. Maybe they hit
These are the posts that have gotten the most comments over the last year. Please
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas