Leaders Build Trust by Demonstrating Respect

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read More

Leaders Build Trust by Talking Straight

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read More

Behavior, Credibility, and the Wrong Kinds of Trust

I am often guilty of the wrong kind of trust. When I first saw Covey’s matrix (pictured above), I felt some discomfort. My propensity to trust is rather high, and my faith in humanity is so unconditional that my commitment … Read More

Credibility Gaps: Leaders Know the Waves of Trust

Picture the ripple effect of throwing a stone into a calm pond. The waves get larger and cover more surface as they expand. Think of trust-building in this way. Stephen M. R. Covey says, “As trust is manifest in each … Read More

Leaders Invest in Trust

I’ve written a lot about the role of “vulnerability-based trust” in cohesive teams. Patrick Lencioni explored the concept of vulnerability-based trust as a critical foundation for teams. Read more about Lencioni’s model here, here, and here. Trust is multi-faceted. Although … Read More

Leaders Don’t Badger People

When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: “If you were paying attention, you’d know.” “As I said twelve minutes ago…” “I just told you that.” “It’s in the syllabus. Did you … Read More

The Five Levels of Communication

We talk a lot about communication on this blog, because communicating well is integral to the human experience. We cannot build or maintain relationships without good communication skills. The fallout of bad communication is all around us. Part of the … Read More

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