Leaders Build Trust by Getting Better

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. There are five competence-based behaviors: delivering results, getting better, confronting reality, clarifying expectations, and staying accountable. We’ll also explore the “counterfeit” versions of these behaviors. … Read more

Leaders Build Trust by Delivering Results

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. For the last several posts, we have been looking at character-based behaviors. This week we move on to the five competence-based behaviors–delivering results, getting better, … Read more

Leaders Build Trust by Righting Wrongs

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Build Trust by Creating Transparency

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Build Trust by Demonstrating Respect

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Build Trust by Talking Straight

The Second Wave: Relationship Trust Building the Wave of Relationship Trust requires deliberate trust-building behaviors. We will start with some character-based behaviors, such as straight talk, showing respect, being transparent, righting wrongs, and showing loyalty. We’ll also explore the “counterfeit” … Read more

Leaders Know Credibility is Driven by Behavior

For context, let’s review Covey’s Five Waves of Trust.1. Self trust2. Relationship trust3. Organizational trust4. Market trust5. Societal trust This post goes further in depth on the importance of the first wave. The first wave of trust: Self Trust Self … Read more

Behavior, Credibility, and the Wrong Kinds of Trust

I am often guilty of the wrong kind of trust. When I first saw Covey’s matrix (pictured above), I felt some discomfort. My propensity to trust is rather high, and my faith in humanity is so unconditional that my commitment … Read more

Credibility Gaps: Leaders Know the Waves of Trust

Picture the ripple effect of throwing a stone into a calm pond. The waves get larger and cover more surface as they expand. Think of trust-building in this way. Stephen M. R. Covey says, “As trust is manifest in each … Read more

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