Leaders Don’t Badger People

When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: “If you were paying attention, you’d know.” “As I said twelve minutes ago…” “I just told you that.” “It’s in the syllabus. Did you … Read More

Core Value: We are Accountable, Responsive, and Timely

We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask … Read More

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