Stories – Top Five + One
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings.
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings.
Some of us enjoy the tidy list. Nice to have as a touchstone, though if we’re serious, we’ll dig deeper. Regardless, here are two for your consideration. The first is seminal for me –
What does this make you think of the W.H.S. Drumline? We are all ambassadors of every organization that we are a part of. Whether it’s our family, our workplace, our house of worship, our service club, our band, our … Read More
This week, we look at the third concept of “The Big Three.” This is not new ground for this blog, and I encourage you to check out related posts: Effective Feedback is About the Future Leaders Model the Behavior they … Read More
Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and … Read More
T=r+d …where T is “trust,” r is “reliability,” and d is “delight.” I attended EntreFest 2011, and one of the best sessions I attended was
In preparation for a breakout session at an upcoming conference, I developed a list of ten things a leader can do to stand out and get noticed. Not in a “look at me!” kind of way, but in a way … Read More
In light of the earlier posts regarding generational differences, this article adds nicely to those thoughts: Why Gen Y-ers are Better at Customer Service : The World :: American Express OPEN Forum.
Sometimes it’s skill, sometimes marketing, sometimes bad staff, but usually it’s the management. That’s part of the awesomeness of the show; that look on the leader’s face when they realize this:
“Hey, I really wanted this person to come in and fix the place and the staff, but they’re saying I’m the problem. Oh no!”
If you’re a fan of Undercover Boss, try Tabatha’s Salon Takeover. It rocks. And it’s full of real stuff for leaders.
* Training our teachers to be leaders and motivators so they see that students are not so apathetic; we simply may not be motivating them properly — and that students are ready to serve and be motivated; we need to find the way to help them do so.