Leaders avoid “but” and “should”
Tabby and Alan give examples of the dangers of “but” and “should,” and also provide positive alternatives. Related post: The dangers of “should”
Tabby and Alan give examples of the dangers of “but” and “should,” and also provide positive alternatives. Related post: The dangers of “should”
Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related posts: What if someone … Read More
Jayson and Alan focus on this rule of thumb: 80% of choices are based on emotion, not reason. How can leaders cope with this reality in others — and themselves? Related posts: Beware acting when stressed. Fear and Vision
Tabby and Alan point out that asking specifically for what you want leads to more engagement, better results, and less stress. Related posts: Specificity Clarity Communication basics
Sometimes we work with people who are hard to read, tough to please, or simply “high maintenance.” Tabby and Alan discuss a question that we can use when we’re at the end of our rope…
Sarah and Alan have a conversation about subtle, non-patronizing ways to engage people by telling them “why.” Related posts are available: Behavior-outcome statements at Disney
When we talk about keeping things “positive,” sometimes people misinterpret this as “soft” leadership that doesn’t allow for high standards and hard work. Wrong. Positive leadership can easily keep the standards high. Previous posts on this topic: Positive leadership is … Read More
Why we NEVER “arrive” – no groove lasts forever. This time, Sarah does most of the talking. This video will help you deal with the frustration of changing circumstances. Previous post on this topic: Temporary resting place
Tabby and Alan outline the value of timely, specific feedback; in just a couple minutes, you’ll have greater insight on improving engagement on your team. Previous posts on this topic: Feedback is about the future Feedback is specific Other posts … Read More
Address specific behaviors, rather than general assumed mindsets, like “attitude” for more effective communication. Also, some of you pointed out last week that the 90-second burn is longer than 90 seconds. It is, but the content portion is about 90 … Read More