Change is inevitable, and so there are many resources to help organizations deal with change. The John Kotter works (Our Iceberg is Melting) are very popular, and for good reason. You’ve heard of Who Moved my Cheese? as well, certainly. … Read More
Leaders must avoid beginning sentences with, “To be honest…” Why? It sends the message that everything prior to this statement was a lie, or that it wasn’t totally true, and it casts your other communication into a less credible light. … Read More
I’ve learned so much from Mark and Mike at Manager Tools. This is one of the best distillations of a major leadership obstacle: When we lead, by virtue of our title or position in the organizational structure, we have built-in … Read More
A colleague recently shared a success story with me. She said, “We’ve finally addressed the problem we had with people being ‘violently polite’. Once we put this label on the passive-aggressive talk, and the avoidance of speaking up, we started to … Read More
In The Five Dysfunctions of a Team by Patrick Lencioni, the need for vulnerability-based trust is considered foundational for any team to be successful. When this trust is developed, we can have healthy conflict. Once healthy conflict occurs, even when … Read More
In The Five Dysfunctions of a Team by Patrick Lencioni, the need for vulnerability-based trust is considered foundational for any team to be successful. When this trust is developed, we can have healthy conflict. Once healthy conflict occurs, even when … Read More
Are individual team members slow to execute tasks which they may not be in agreement with? Does the team lack passion for their goals? If so, there may be an issue with commitment. In The Five Dysfunctions of a Team … Read More
When you hear “conflict,” do you a) think of healthy and open conversations around ideas, issues, and concepts? or b) recall disputes between and about people? Do you have a) interesting meetings where big tactical and strategic issues get disagreed about, but … Read More
Do you have “meetings after the meetings?” Can you see people holding back their true thoughts the first time around? Would you face resistance if you asked people to be open and vulnerable with one another? In The Five Dysfunctions of a … Read More
I hit “send” on an email, and immediately regretted it. It was to a friend and colleague. We had a touchy business situation going on, and I realized that I was way too cold and formal in the email, and … Read More