Sometimes when leaders are urged to be more “clear” and “direct” with people, they make a clumsy attempt to do so, and end up accidentally being “brutal”. Brutality leads to shame, and diminished engagement. Directness leads to clarity, and improved relationships because of less guesswork and more actual work. Four habits to help you avoid crossing the line … Read more
Aren’t excuses so predictable? You almost hold back from asking “Hey, Bill, have you got your TPS report ready?” because you know you’ll hear “I would, but I’m still waiting for Hillary to get the cover page ready.” If you know you’re going to hear an excuse about someone else not delivering, why not head it off at the … Read more
One of the toughest calls that a positive, needs-meeting leader must confront is when and how to give a second chance when someone goofs something up. And I choose that phrase “goof something up” deliberately; there are no second chances for clear firing offenses involving safety or the law. Still, there is so much in the … Read more
A very common transgression that starts small, then grows when not addressed, is lateness. Whether it’s late delivering on a deadline, or late to meetings, it needs to be addressed early and directly. How? Let’s start by addressing meeting lateness. Below are four approaches; feel free to adapt however is most comfortable for you. Note … Read more
Leaders can get caught up in visionary strategic planning and lots of new initiatives. The result can be lots of overwhelming action plans or distractions from continuing “what works.” Sometimes, instead of an all-out SWOT, a simple “Start, Stop, Continue” is all you need to do. Do this: put up 3 pieces of chart paper, … Read more
Have you ever been part of a strategic planning initiative that resulted in a long document, with a 3-year timeline, and several action plans? Many times, these action plans and initiatives involve projects that go above and beyond the day-to-day work of an organization. And, particularly if it’s a volunteer-driven group, it’s common that as much … Read more
If people are mostly doing what they’re supposed to be doing, but only hear criticism, they will have the mistaken belief that they are doing a poor job. In an environment like this, morale, performance, and relationships suffer. If people need critical feedback or performance coaching sometimes, but only hear positive feedback, they will have … Read more
We all need a starting point for discussions about vision, direction, prioritization, and hiring. That’s precisely why leaders love rubrics. Simple rubrics are easy to implement, and help make things clear. Consider using a scale of 1 to 3, or 1 to 5, to keep it simple. Example 1 You’re considering candidates for a position, and they’re … Read more
There’s a funny episode from The Office in which Michael thinks that if he makes his office more like Google, then people will be happy and work harder. He goes all out, installs a Nerf hoop, gets a beanbag chair, and creates an open office floor plan. While this was a funny TV show, I’m … Read more
You don’t have to look too far to find information on how to write SMART goals. But sometimes, that 5-step rubric can intimidate, or push us in the wrong direction. Another great way to write effective goals is to ensure that just two important elements are included: 1) Specific actions. 2) Timelines and/or deadlines. For … Read more