Communication for Connection

Communication is the one skill we use every day, in every environment, and in every situation. Yet, we’ve all experienced the fallouts of bad communication or the lack of communication.

In this session, we will identify and overcome three common obstacles to effective communication. Once we are aware of them, we can take constructive steps to over them. These obstacles are: Maturity in the moment, personality styles and trait differences, and the tendency to be vague and make attitude assumptions.

Participants will develop the following Workplace Competencies, being able to:

  1. Identify 3 common obstacles to communication, and apply their countermeasures.
  2. Distinguish responses to unproductive behavior or lack of engagement.
  3. Know and understand their own DiSC® style and be able to read others’ styles.
  4. Develop a habit of looking at situations in terms of the “behavior-outcome” model and use the model for more effective communication. 

Leading by Influence

What makes the difference between an individual on a team and the ideal team player?

Effective leaders with influence have discovered the key: Positive working relationships and consistent modeling of expectations are powerful. Drawing on the work of Patrick Lencioni, we will uncover the three virtues of the ideal team player—Humble, Smart, Hungry.

The ideal team member would be an ideal team player, a person who encapsulates all three of these virtues. When a leader is also a team player in ways that are clear to their team and to their peers, they can more easily lead by influence.

Participants will develop the following Workplace Competencies, being able to: 

  • Use their understanding of The Five Behaviors™ pyramid model to build a tighter team.
  • Identify and make use of the three virtues of the Ideal Team Player and what they look like.
  • Develop the three virtues in themselves and use them to influence their team.
  • Develop the three virtues in their teams, realizing the process of development builds influence. 

Everything DiSC® Productive Conflict

Workplace conflict is one of the most stressful, uncomfortable, and inevitable experiences people face in the workplace. Conflict may be influenced by an organization’s culture, hierarchy, working styles, and every day human relationships. While conflict is an inevitable part of any working relationship, people’s response to conflict is entirely in their control.

By increasing self-awareness around conflict behaviors, Everything DiSC® Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. 

Everything DiSC Productive Conflict offers highly personalized content that helps learners increase self-awareness around conflict behaviors and effectively respond to conflict situations.

Participants will develop the following Workplace Competencies, being able to: 

  1. Learn their specific tendencies toward conflict according to their DiSC® style.
  2. Discover and understand reasons behind destructive responses to conflict.
  3. Use strategies that will curb their destructive responses and reframe productive responses.

Instead of Conflict Resolution, Resolve to Make Conflict Productive

Conflict doesn’t need to be destructive to workplace performance or relationships. Teams who engage in productive conflict rely heavily on trust, and are better able to voice their opinions and concerns without fear, anxiety, or stress. Employees who participate in productive conflict are more likely to commit to change, hold themselves and others accountable to the goals of the team and company, and get results.

This session will help learners effectively respond to the uncomfortable and inevitable challenges of workplace conflict. This program is designed to help curb destructive behaviors so that conflict can become productive, improving workplace relationships and business results.

Participants will develop the following Workplace Competencies, being able to:

  1. Identify their own tendencies to engage or restrain during conflict and make the appropriate correction.
  2. Identify and employ strategies to move away from destructive behaviors.
  3. Encourage and adopt constructive behaviors in conflict.
  4. Use proven phrases and questions to encourage healthy conflict.

Psychology of Change

As leaders, you’ve likely developed skills at being proactive and reactive, but times of change call for leadership to be interactive. Changes in the workplace must be handled delicately, with added emphasis on intentional words and actions.

This session will guide leaders to an understanding of the Kubler-Ross Change Curve, help them implement the specific needs in each of the stages, and identify the four issues to look out for during seasons of change.

Leaders will develop the following Workplace Competencies, being able to:

  1. Understand theKübler-Ross Change Curve and apply it to teams experiencing change.
  2. Identify and provide what people need at each stage of change.
  3. Interact with reports and maximize communication during periods of change.
  4. Spark motivation and develop capability in your team during periods of change.

Reports will develop the following Workplace Competencies, being able to: 

  1. Understand theKübler-Ross Change Curve and how it applies to teams experiencing change.
  2. Identify and provide what’s needed at each stage of change.
  3. Interact with each other and leaders to maximize communication during periods of change.

Personal Presentation & Networking

Presentation and networking skills are essential to career success. We don’t network for the purpose of getting new business; they network in order to meet the needs of others. This makes networking work for everyone.

Through vivid example and real-time demonstrations and practice, this session will cover various networking situations such as how to enter a conversation with a group, how to manage food and beverage, how to end a conversation, and how to politely dismiss yourself from a conversation. We’ll also discuss six basic skills to building confidence in presentations.

Participants will develop the following Workplace Competencies, being able to: 

  1. Use six simple techniques for presenting to others, formally or informally.
  2. Avoid three common unhelpful habits when networking, and develop three easy habits.
  3. Follow up appropriately after a networking event.

Everything DiSC® Sales

A good customer experience is worth its weight in gold. A bad customer experience, on the other hand, won’t yield returning customers or positive recommendations. Today’s customer expects more than a sales gimmick or well-rehearsed pitch for a product. They want a salesperson they can connect with, who understands them and their situation.

Everything DiSC® Sales is a targeted assessment and facilitation that delves deeply into a salesperson’s sale style, as well as understanding the drivers and priorities of a customer’s buying style.

Participants will develop the following Workplace Competencies, being able to: 

  1. Create a plan of action to get more out of the sales process—and deliver bottom line results.
  2. Understand and use their own DiSC® style as well as their sales strengths and weaknesses.
  3. Be able to recognize the buying styles of customers and adapt to their styles.
  4. Understand and make use of the buying style priorities and drivers of customers.

Magical Customer Service

Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character, and making sure the parks run smoothly, but the order in which those commitments play out is not at all random.

In this session, we will explore the four priorities of all Disney staff members: Safety, Courtesy, Show, and Efficiency. The order is as important as the priorities themselves.

We will also discuss Disney’s seven customer service guidelines and the behavior-outcome model that Disney uses so well in their parks and resorts. 

Participants will develop the following Workplace Competencies, being able to:

  1. Describe and discuss the four priorities of Disney service.
  2. Identify ways to apply the four priorities to their workplace.
  3. Use Disney’s seven customer service guidelines in their work.
  4. Describe how the guidelines can be utilized in their workplace.

Explain and practice the Behavior-Outcome Model.


Time and Task Management

There is never enough time in the workday. Between projects, meetings, email, day-to-day tasks, and waiting on others, there seems to be too much to do and not enough time to do it. The paralysis of “Where do I start?” is overwhelming and often leads to procrastination.

In this session, you will learn several time and task-management techniques and prioritization schemes that will help you organize your workflow while minimizing distractions, procrastination, and interruptions from others. 

Participants will develop the following Workplace Competencies, being able to:

  1. Assess their workflow obligations and then rank them by priority and follow prioritization.
  2. Understand and implement techniques to head off interruptions before they occur.
  3. Manage both their incoming and outgoing email in ways that are more efficient and productive.

Keynote Speaking / Conference Facilitation

As an experienced speaker, Alan can help you fulfill the mission of your event with touching and amusing stories to convey messages that will fit your occasion. Every speech is customized to the theme of your event. Whether speaking to your entire group or presenting a breakout session for your conference, he can add value to your attendee’s day.

In addition, he can facilitate an entire conference—from opening remarks to closing take-aways—with great success. More than an emcee, he will bring an element of connectedness to your event—helping your attendees feel that their conference is well-organized and meaningful.

Some of the programs on the following pages may also be beneficial for contributors:

Programs to Develop Stronger Leaders

Programs to Develop a Tighter Team