Navigating Difficult Conversations: Turn Tension into Progress™

Many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.

Navigating Difficult Conversations equips learners to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as a way to make progress on important issues. And they’ll develop the skillls to build trust and respect in every relationship as they navigate sensitive topics.

Learning Objectives:

  1. Create a strong foundation for difficult conversations with a clear and collaborative tone
  2. Understand that emotional reactions are natural and see them as a signal
  3. Practice tactics to promote engagement in the moment

Contact us to learn more about Navigating Difficult Conversations training in Iowa, the Midwest, and across the US.

Group Dynamic is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.