In an earlier post, I wrote about the value of picking up the phone to ask for help, information, or other assistance from fellow professionals. On the other side of things, what do you do when you get that call? … Read More
A few weeks ago, I shared an unusual incident involving an appliance installer, and the Facebook discussion after I shared it online. After the post, there was a bit more discussion, and I also finally offered my thoughts on the … Read More
Here’s a phrase to purge: …that would be great. Two reasons why: 1) It’s not specific. If we know that people are more engaged when presented with frequent, specific, direct feedback, then we need to seek out chances to be … Read More
This post will be a part of a local effort from author and change agent Danny Heggen that is worth your attention, but I share it here as an example of how
We’re just a few days past the Winter Solstice, the shortest darkest day of the year. A contrast to the holiday season, it can exacerbate hidden internal sadness in those around us. I love Christmas music. But not all … Read More
Yesterday, while working in my home office, workers from a local store came to install a new appliance. I overheard a shocking conversation that struck me as inappropriate. I selected a typical excerpt, and posted it on my personal Facebook … Read More
The phrase “I don’t care” is often used to give permission. It may be splitting hairs to talk about this phrase, but this blog has often been picky about the words that we use. Words are important. Three points, in … Read More
Sometimes people feel disconnected from us, because we come off as “too busy.” Good news – there are three words that can reverse this dysfunction. A piece of equipment went missing, and I wasn’t told about it. I found out … Read More
An earlier post discussed the perils of the use of the word “don’t”. “Don’t” is negative, and can also be dismissive. It is direct (that’s good) and easy (that’s why it’s frequently used). There’s a nice alternative, though, that can … Read More
Hannah was a young person volunteering at a community dinner. She sure seemed like she didn’t want to be there. She was listening to her iPod and had earbuds in both ears as she served peas to the public. She … Read More