How Group Dynamic is Navigating COVID-19
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Dear friend- Our inboxes are full of messages from those with whom we do business, so I’ll keep this short and thank you for reading. Because we have always worked to provide guidance, I hope our approach might give you … Read More

“Making Your Case” is an Overhyped Skill
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I did some impromptu soul-searching recently when Drew McLellan posted this prompt on social media: “I got a note…from a 17-year-old entrepreneur from Scotland, asking me what I wish 17-year-old entrepreneur me had known. “I am certainly going to offer … Read More

To Whom are Leaders Allowed to Vent?
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Curtis H. sent me a question via Linked-In: “As a previous leader in my fraternal organization at University, I found staying positive and bottling complaints overwhelming at times. If leaders shouldn’t show insecurity or vent around their followers, then is … Read More

A Practical Tip for Leaders Building Relationships
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I recently read an article by Scott Warrick containing a practical model for looking at trust development. It’s helpful, and I’m highlighting the coolest point. “Seek out points of disagreement with people, then make the disagreement safe.” I’ve written about … Read More

Leaders Are Mindful of Their Extraversion Bias
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In Westernized societies, we have quite the bias toward extraversion, and this can hurt organizations. My assistant (an introvert) and I (an extravert) recently had a conversation about extraversion bias we thought we’d share with you. Extraversion and Leadership DeAnne: … Read More

An Easy Customer Service Change
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My sixteen-year-old daughter made an observation during a trip to Disney World that may be helpful to you. She believes the phrase “you too” is a frequent automatic response to parting words from service people. Some phrases, however, don’t work … Read More

Practice Leadership While in Traffic
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When presenting the Four Levels of Maturity as a way to adopt an others-focused mindset, I often joke that traffic is a great place to observe these levels in self and others. Maybe, though, it’s time to take it from … Read More

Leaders Provide Real Trust-Building
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In a recent team-development session, we made some important growth happen. Growing as a team isn’t arbitrary, and it doesn’t happen without real, hard work. And it especially doesn’t happen when the team lacks vulnerability-based trust. As with building trust … Read More

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