Yesterday, while working in my home office, workers from a local store came to install a new appliance. I overheard a shocking conversation that struck me as inappropriate. I selected a typical excerpt, and posted it on my personal Facebook … Read More
As promised, this week’s blog is inspired by Veteran’s Day last week. These are two stories of veterans that I told at a local Memorial Day service this year. What’s the lesson? There may be more than one, but let’s … Read More
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to … Read More
I blog for a couple of reasons — mostly to spread the word about positive leadership and its effectiveness to as many people as possible, and make it “real” by providing examples and tools. Also, I do it to … Read More
What does this make you think of the W.H.S. Drumline? We are all ambassadors of every organization that we are a part of. Whether it’s our family, our workplace, our house of worship, our service club, our band, our … Read More
Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and … Read More
Last week, we covered the first four of nine simple things that an aspiring leader can do in order to stand out. Here are five more – I’m anxious for your opinions! 1) Whenever possible, communicate by phone or in … Read More
In preparation for a breakout session at an upcoming conference, I developed a list of ten things a leader can do to stand out and get noticed. Not in a “look at me!” kind of way, but in a way … Read More
What would it be like if the managers modeled the behavior that ought to be expected?
Ever seen a train? Ever seen the cars pass the engine? Never. If you’re a leader, and you do things at level 10, your followers will likely do them at an “8”. If you have a rough day, and your effort is a “7”, expect your followers to be at a “5”.
To paraphrase Kouzes and Posner:
Leaders model the way by setting the example for others in ways that are consistent with their values. This promotes consistent progress and building of commitment.