Leaders are specific, and ask for what they want.
Tabby and Alan point out that asking specifically for what you want leads to more engagement, better results, and less stress. Related posts: Specificity Clarity Communication basics… Read More
Basic presentation speaking tips for leaders
June 12, 2013 by Alan Feirer
“What do you want that you’re not getting?”
June 5, 2013 by Alan Feirer
Sometimes we work with people who are hard to read, tough to please, or simply “high maintenance.” Tabby and Alan discuss a question that we can use when we’re at the end of our rope…… Read More
Leaders tell people “why”
May 22, 2013 by Alan Feirer
Sarah and Alan have a conversation about subtle, non-patronizing ways to engage people by telling them “why.” Related posts are available: Behavior-outcome statements at Disney … Read More
Positive leadership is strong, not soft
May 15, 2013 by Alan Feirer
Feedback: the “silver bullet.”
May 1, 2013 by Alan Feirer
Sarah and Alan: Effective Leaders Over-Communicate
April 3, 2013 by Alan Feirer
Sarah and Alan talk about ways to convey information multiple ways, multiple times. Related links: Sarah Noll Wilson … Read More
Matt and Alan use “instead of” instead of “don’t”
March 27, 2013 by Alan Feirer
We talk about the ways to casually and effectively use “instead of” as a replacement for “don’t” in order to give folks a positive direction. Related post: Two words… … Read More
Tabby and Alan on “Attitude Versus Actions”
March 20, 2013 by Alan Feirer
What if someone doesn’t accept an apology?
February 20, 2013 by Alan Feirer
A couple weeks ago, I shared the Quantum Apology Formula. Two days ago, someone asked “Yeah, but what if… Read More