Leaders Know Feelings Come First

Roughly 80% of our decisions are based on our emotional state and 20% are based on logic. There are three reasons for leaders to know what drives decision-making:  To ensure our decisions aren’t overly influenced by emotion. Also, to extend … Read More

Leaders Push Buy-In Gently

Following a recent training session, a manager expressed their frustration about not getting buy-in from a team member. “Almost everyone on my team puts this into practice, except for a few. What am I supposed to do when someone doesn’t … Read More

Leaders Build Strong Systems

I love systems. My bookshelf contains several books which show the importance of processes such as The E-Myth Revisited, Traction, and Good to Great. More recent reads, Atomic Habits, Yes to the Mess, and Inner Game of Work also stress the significance of systems. These books illustrate … Read More

Leaders Make Space for Accidental Discovery

After 30 years of teaching and facilitating workshops, one lesson is abundantly clear: people learn more when exploring with others. This can be in practice, breakout groups, and table discussions. Side conversations make learning real. Applying learning to real-world situations … Read More

Leaders Are Planned, Not Scripted

I get into trouble sometimes. As a presenter, I see this comment once in a while on evaluations: “He didn’t follow the handout.” My response to patterns of critical comments on evaluations is to generally take them to heart and … Read More

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