The Danger of Focusing Only on Business Outcomes
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This article from a few months ago continues to hold my interest. Written pre-covid, the article makes this point: Asking, “What’s the ROI?” is dangerous if it’s your only consideration. Big data and the ease of collecting information can woo … Read More

Leaders Understand the Boundaries of Authenticity
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Phil Hartman was one of my favorite comedians, actors, and SNL players. Over the course of his career, he started playing a lot of characters with radio announcer voices, like Troy McClure on The Simpsons. On a Mother’s Day episode … Read More

The Complexity of Change, Uncertainty, and Anxiety
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Human beings don’t like uncertainty. Uncertainty brings with it a higher possibility of change, which humanity also doesn’t like. “The way it has always been” is a source of security and comfort; it quells our natural anxiety and makes life … Read More

Leaders Coach Past the Reflexive “Sorry”
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Do you—or someone on your team—say “sorry” a lot? I’m not talking about apologies for infractions. Instead, I’m referring to the reflexive “sorry” uttered habitually when slightly late. Or smoothing the way after a potential minor offense. There is some … Read More

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