Embracing the Better Normal
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“Normal” is such a relative term which encompasses a broad spectrum. Since the start of this pandemic, the phrase “new normal” has been used everywhere for just about every situation. The idea is that the pre-pandemic world was “normal,” and … Read More

Leaders are Direct but Not Blunt
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In a recent session, participants were defining moments that changed their own leadership trajectories, and it evolved into a discussion about learning the difference between “direct” and “blunt.” It occurred to us that leaders can sometimes find bluntness and directness … Read More

Leaders Make Sure the Carts Get Put Away
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If we’ve been in a room together, I have subjected you to this photo. I use it to demonstrate the maturity levels model and to serve as an analogy for how workplace annoyances and performance shortfalls affect our mindset and … Read More

Leaders Multiply Talent
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I’ve just started reading Mulitipliers by Liz Wiseman. I love books with a clear vision which are a combination of hard research and practical application. What Wiseman has done in this book is compare leaders who multiply talent with those … Read More

Leaders Have Solutions
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“Don’t bring me problems; bring me solutions.” Have you heard this? Have you said this? I hear this when I’m working with mangers, especially emerging leaders, but I rarely hear it from accomplished executives. Why is that? Because top-level leaders … Read More

Leaders Are Open to Seeing Their Blind Spots
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We’ve all been in a situation where we’ve wanted to merge into an adjacent lane on the interstate. We do our due diligence by checking our mirrors and being aware of our surroundings. When we see the coast is clear, … Read More

Leaders Build Relationships by Avoiding Defensiveness
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No one is immune to defensiveness. When we feel attacked, our first inclination is to self-protect. This comes in various forms—denial, deflection, excuses, projection. But defensiveness rarely works and ends up hurting our relationships. The third Horseman: Defensiveness Dr. John … Read More

Leaders Build Relationships by Avoiding Contempt
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Perhaps it goes without saying, but it is important to note here: positive behaviors build relationships and negative behaviors destroy relationships. We’ve discussed in this blog the 3:1 feedback ratio. This ratio says for every piece of negative feedback you … Read More

Leaders Build Relationships by Avoiding Criticism
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Building and maintaining positive relationships take work and intentionality. Needless to say, relationships are easier in the absence of strong emotion and conflict. But when conflict leads to strong emotions, we have a prime opportunity to build trust and strengthen … Read More

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