Things Leaders Say: “How Might We…”
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Last week, I introduced you to Chris McQueen, current Head of Community—Created Content for ServiceNow, former Google employee. This week, I want to share something else from McQueen that I think you’ll find helpful. Any time you cite a problem, … Read More

The Importance of Being Known
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Chris McQueen, former Google employee, delivered a keynote address on some of the best practices his unit has learned, and I’ll share two of them with you. This week, I’ll offer some thoughts on generating solid team relationships. Next week, … Read More

Why are We Still Talking About This?
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I’ve written before about insights from Fred Kofman’s The Meaning Revolution, and I will keep doing so from time to time. It’s full of gold. But one page, one paragraph specifically, made me kinda mad. From page 50: “Study after … Read More

Questions for Times of Change
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Recently, I worked with a CEO and his immediate team in a very fast environment. We spent time processing thoughts and feelings the whole enterprise was experiencing during current major changes. This is a relatively small business, and the group … Read More

Leaders Spread Empathy in All Directions
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In leadership development sessions, we spend a lot of time getting curious about what it’s like to be the people who report to us. By definition of how people usually end up in leadership roles, the leader tends to be … Read More

Leaders Save the “Future You” Work
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There are people who take to-do item emails and file them into different folders, depending on their urgency or the area of control of their work. Later, they have to remember where they put those emails and reorganize the work. … Read More

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