Practice Leadership While in Traffic
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When presenting the Four Levels of Maturity as a way to adopt an others-focused mindset, I often joke that traffic is a great place to observe these levels in self and others. Maybe, though, it’s time to take it from … Read More

Leaders Provide Real Trust-Building
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In a recent team-development session, we made some important growth happen. Growing as a team isn’t arbitrary, and it doesn’t happen without real, hard work. And it especially doesn’t happen when the team lacks vulnerability-based trust. As with building trust … Read More

Leaders Make Conference Calls Easy
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New to conference calls? Intimidated by the video that went viral a while back? Seven tips for better conferencing. First, restrict small talk to the first few minutes and be ready to get down to business. Second, outline the agenda … Read More

Three Disruptive Questions for Leaders
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A couple of weeks ago, I was challenged to provide five minutes of content that would make a difference for leaders. Because of the power of questions, I decided to come up with three questions that are easy to explain … Read More

Some Additional Thoughts on One-on-Ones
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In The Effective Manager, Mark Horstman shares data on the value on one-on-ones. In their research, which has been replicated multiple times, they found that results and retention improve by about 10% when managers implement weekly one-on-ones. Another finding is … Read More

Things Successful Leaders Avoid Saying (Part 16)
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I was re-reading the outstanding Flawless Consulting by Peter Block and appreciated how he outlined the issues underlying phrases like: “These people” OR “Those people” (followed by) “don’t understand” OR “need to understand.” WHAT THESE PEOPLE DON’T UNDERSTAND… So, what’s … Read More

Consider the Four-Point Rubric
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Rubrics are such a nice way to organize and prioritize. But I’ve changed my mind about one thing since I wrote the first blog post on rubrics over four years ago. Now, I like a four-point rubric for most decision-making … Read More

Things Leaders Say: “How Might We…”
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Last week, I introduced you to Chris McQueen, current Head of Community—Created Content for ServiceNow, former Google employee. This week, I want to share something else from McQueen that I think you’ll find helpful. Any time you cite a problem, … Read More

The Importance of Being Known
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Chris McQueen, former Google employee, delivered a keynote address on some of the best practices his unit has learned, and I’ll share two of them with you. This week, I’ll offer some thoughts on generating solid team relationships. Next week, … Read More

Why are We Still Talking About This?
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I’ve written before about insights from Fred Kofman’s The Meaning Revolution, and I will keep doing so from time to time. It’s full of gold. But one page, one paragraph specifically, made me kinda mad. From page 50: “Study after … Read More

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