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“If you don’t have anything nice to say, don’t say anything at all.” If you are alive, someone has probably said this to you, and if you have kids or have worked with kids, it is probable that you have … Read More

When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: “If you were paying attention, you’d know.” “As I said twelve minutes ago…” “I just told you that.” “It’s in the syllabus. Did you … Read More

About a year ago, I shared some best practices based on research and experience for long online, sessions. Now, a year later, we’ve discovered a few more best practices that don’t seem to be common practice yet. The video best … Read More

Group Dynamic is about to do some restructuring. It will be important to share our plans with our clients, and I will likely write more about lessons learned at a later date. But right now, I want to reflect about … Read More

Last week I shared information on Stay Interviews, and DeAnne offered additional thoughts. Today, let’s talk about the traditional exit interview. I still think they can be valuable, but you have to be thoughtful. Two big concepts to keep in … Read More

At a recent HR conference, I heard former Disney Institute trainer Sherri Merbach share ideas on the value of replacing exit interviews with stay interviews. Merbach made the case that exit interviews are too late and employees aren’t honest during … Read More

We talk a lot about communication on this blog, because communicating well is integral to the human experience. We cannot build or maintain relationships without good communication skills. The fallout of bad communication is all around us. Part of the … Read More

Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have … Read More

“He would give someone the shirt off his back before they knew they needed it.“ These words came to mind as we celebrated the life of my wife’s grandfather a couple weeks ago. Do you know the feeling you get … Read More

He was in his mid-50s. Unkempt hair. Tank top. Flip flops. Ripped jean shorts. No helmet. Riding a bike with a cigar in his mouth. I confess to making a quick judgment about how his cigar—before 8 a.m.—belied any effort … Read More